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Online Biz Management

Who is an Online Business Manager?

OBM Diya SelvaAccording to Tina Forsyth, my mentor and instructor, the author of Becoming an Online Business Manager, the official definition of an Online Business Manager (OBM) is:

A virtually based support professional who manages online based businesses, including the day-to-day management of projects, operations, team members, and metrics.

For the past 8 years my team and I have been meticulously rescuing my clients, entrepreneurs, from their daily nitty gritty activities that are needed to run their business, thus freeing up time for them to work on their business. Along with my wonderful team of efficient virtual administrators, I offer Online Business Management services under these categories.

Operations Management:

Review of the key systems needed to run a business, including customer service, billing, communication, back-ups, marketing, follow-up and delivery. Creation of processes, tools and players for key systems within the business, etc

Project Management:

Creation of a project plan, including timeline, process, people and other resources. Setup and maintenance of an online project management tool. Delegating details of the project to various team members. Communication of project status and ongoing details to all players, etcteam diya selva

Team Management:

Identify team needs based on current business goals and projects, Craft job posting/details, conduct applicant screening, interviews and hiring. Provide hands on training to implement policies and procedures. Regular reporting on measures of success for their role, Scheduling and performance management.